Analyzing Initial CAHPS® Hospice Survey Results for Quality Improvement

CMS has indicated that they will not release benchmarks for the CAHPS® Hospice Survey until at least four quarters of data can be analyzed and therefore benchmarks will not be available until Q3 2016 at the very earliest. Since the Dry Run period – the first three months of survey administration – is considered a practice period, Q1 2015 data will never be included in the CMS analysis. Moreover, with the availability of benchmark data still over a year away, setting internal performance goals may be challenging.

For this reason, Deyta Analytics, a division of HEALTHCAREfirst, is making interim results available now for use in quality improvement programs. Results from the CAHPS® Hospice Survey can be integrated into quality improvement efforts to improve processes and ultimately the quality of care provided to both patients and caregivers. In this report, we present an initial look at the first six months of the CAHPS® Hospice Survey results along with suggestions for how hospices can integrate results from the CAHPS® Hospice Survey questions into their quality improvement programs.

A full version of the CAHPS® Hospice Survey Results for Quality Improvement report can be downloaded here.

January 4, 2016

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