Owner Norm Dreyer on HEALTHCARE first ’s Personalized Implementation
It was quite beneficial to have the same project manager and trainer throughout the whole process because every agency is unique. We’re not a very large agency in a rural area in Montana. Sometimes you feel like you’re not as important as a huge agency in an urban area. The fact that we had the same project manager and trainer, and that they traveled across the country to rural Bozeman, Montana to spend time with us and get to know us meant a lot. It added a lot of consistency in training. We got to know each other and actually developed a friendship as a result.
With the implementation of new software, some of our concerns centered on what the learning curve was going to be like; how long and how much downtime were we going to experience for staff and productivity; what would the documentation look like; and what would billing look like. HEALTHCAREfirst helped us overcome our concerns and our fears by laying out a plan that was very detailed and very comprehensive….