Hospice CAHPS Quality Measures

As part of the Hospice Quality Reporting Program (HQRP), the CAHPS® Hospice survey, otherwise known as Hospice CAHPS, was developed with the intent of collecting and providing comparative quality data across all Medicare-certified hospices. The Centers for Medicare and Medicaid Services (CMS) has stated that it will seek NQF endorsement for eight quality measures comprised of one or more questions from the Hospice CAHPS survey which may be used in the future for public reporting.

HOSPICE TEAM COMMUNICATIONS

  • Q6. While your family member was in hospice care, how often did the hospice team keep you informed about when they would arrive to care for your family member?
  • Q8. While your family member was in hospice care, how often did the hospice team explain things in a way that was easy to understand?
  • Q9. While your family member was in hospice care, how often did the hospice team keep you informed about your family member’s condition?
  • Q10. While your family member was in hospice care, how often did anyone from the hospice team give you confusing or contradictory information about your family member’s condition or care?
  • Q14. How often did the hospice team listen carefully to you when you talked with them about problems with your family member’s hospice care?
  • Q35. While your family member was in hospice care, how often did the hospice team listen carefully to you?

GETTING TIMELY CARE

  • Q5. How often did you get the help you needed from the hospice team during evenings, weekends, or holidays?
  • Q7. While your family member was in hospice care, when you or your family member asked for help from the hospice team, how often did you get help as soon as you needed it?

TREATING FAMILY MEMBER WITH RESPECT

  • Q11. While your family member was in hospice care, how often did the hospice team treat your family member with dignity and respect?
  • Q12. While your family member was in hospice care, how often did you feel that the hospice team really cared about your family member?

GETTING EMOTIONAL AND RELIGIOUS SUPPORT

  • Q36. Support for religious or spiritual beliefs includes talking, praying, quiet time, or other ways of meeting your religious or spiritual needs. While your family member was in hospice care, how much support for your religious and spiritual beliefs did you get from the hospice team?
  • Q37. While your family member was in hospice care, how much emotional support did you get from the hospice team?
  • Q38. In the weeks after your family member died, how much emotional support did you get from the hospice team?

GETTING HELP WITH SYMPTOMS

  • Q16. Did your family member get as much help with pain as he or she needed?
  • Q22. How often did your family member get the help he or she needed for trouble breathing?
  • Q25. How often did your family member get the help he or she needed for trouble with constipation?
  • Q27. How often did your family member get the help he or she needed from the hospice team for feelings of anxiety or sadness?

GETTING HOSPICE CARE TRAINING (HOME CARE SETTING ONLY)

  • Q18. Side effects of pain medicine include things like sleepiness. Did any member of the hospice team discuss side effects of pain medicine with you or your family member?
  • Q19. Did the hospice team give you the training you needed about what side effects to watch for from pain medicine?
  • Q20. Did the hospice team give you the training you needed about if and when to give more pain medicine to your family member?
  • Q23. Did the hospice team give you the training you needed about how to help your family member if he or she had trouble breathing?
  • Q29. Did the hospice team give you the training you needed about what to do if your family member became restless or agitated?

OVERALL RATING OF HOSPICE

  • Q39. Using any number from 0 to 10, where 0 is the worst hospice care possible and 10 is the best hospice care possible, what number would you use to rate your family member’s hospice care?

RECOMMEND HOSPICE

  • Q40. Would you recommend this hospice to your friends and family?

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