Home-Care-&-Hospice-Billing-Processes

Home Care and Hospice: Best Practices for Billing

Tips for Successful Home Health Billing and Hospice Billing.

The billing processes for home health and hospice are becoming increasingly more complicated.  Implementing best practices in your office will provide the framework for successful billing.

  1. To avoid reimbursement delays, utilize a variety of resources to check the status of claims.
    Immediate access of payor websites, payor portals and DDEs, as well as making telephone calls, all enable you to identify claims issues much sooner. Checking claims response files on a daily basis ensures that any rejection is corrected and/or rebilled by the next business day.
  2. Implement a “Billing Recovery” plan.
    It is important to track down errant claims and get them back in the queue for processing so you can be compensated for your services.  Performing LUPA and therapy audits will allow you to check if there are any missing charges resulting in lost revenue.  You should also focus on outstanding A/R for the previous twelve months, keeping timely filing rules in mind.
  3. Create and review billing reports.
    Agencies should review monthly A/R reports to determine the status of claims.  One very important report, A/R Aging, shows how much current revenue there is versus how much revenue is outstanding & for how long.  The A/R Aging report should be monitored regularly, with actions being taken when necessary so the charges can be paid as soon as possible.
  4. Educate your billing staff.
    A knowledgeable billing staff can go a long way in making sure you bill accurately and on time.  Regular training and education for billers will keep them up to date on the latest regulations and processes.  Reach out to state and national home health and hospice associations for classes and trainings.

Since 2004, HEALTHCAREfirst has provided billing services to home health and hospice agencies across the country, helping them reduce overhead costs and relieving them of the burden of in-house billing.

Having Trouble With Rejected Claims?  We Can Help.

Billing is one of the greatest drains on home health and hospice agencies. It takes up valuable time and requires highly skilled employees that are often hard to find and even harder to keep.

HEALTHCAREfirst’s billing experts help relieve the administrative and technical burdens of in-house billing at a highly competitive price. Their sole focus is on home health and hospice billing and they receive continual education on regulations, rules and best practices. As a result of this experience and education, you will have fewer denied and rejected claims, allowing you to get paid more quickly and accurately.

Get more information about HEALTHCAREfirst’s Billing Services by calling us at 800.841.6095 today!

October 19, 2011

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