It all started nearly 25 years ago with a vision to deliver innovative, easy-to-use, and affordable solutions that allow home health and hospice agencies to put patients before paperwork. That vision has never changed.
We’re not like everybody else.
As our desire to help our customers focus on their patients continues to grow, we have evolved from “just another software company” to a full-service provider of complete solutions and services for home health and hospice agencies nationwide. From coding and billing services to advanced analytics, we continue to innovate and mature, establishing ourselves as the first choice solutions provider for home health and hospice. No other company can offer the breadth of solutions and expertise that we can.
We work hand-in-hand with more than 4,000 agencies like yours to understand your needs and deliver the solutions you need to succeed. We work hard to ensure that our customers succeed through superior patient care, better efficiency, improved compliance and optimized revenue cycle management. That’s why thousands of home health and hospice providers trust HEALTHCAREfirst each and every day to get their work done and stay ahead of the competition.
HEALTHCAREfirst’s team is growing quickly to support our customers around the country. We work fast and hard, responding to our customers’ needs through great development, research, customer support, and service. We promote teamwork to achieve the highest level of innovation in a challenging and rewarding work environment. Our core values reflect our notion that we are all on the same team, with the same goal of giving our customers what they need, when they need it.
What types of products & services do you offer Home Health & Hospice agencies?
HEALTHCAREfirst offers the most complete software and services solution to home health care agencies. This includes cloud-based software for both home health and hospice, billing and coding services and business intelligence analytics. We work together with agencies every day to understand your needs and deliver innovative, easy-to-use and affordable solutions to allow you to put patients before paperwork.
How long does it take to get up & running on your software?
We know that a fast and easy implementation is important to your agency. That’s why HEALTHCAREfirst follows a proven implementation process to get your agency started with a quick, seamless experience. Most agencies can launch within 30-60 days, with basic data conversion managed at no cost to you.
What upfront costs are involved in purchasing your home health agency software or hospice agency software?
Unlike with most server-based software, there are no up-front costs involved in purchasing your software. We provide online or comprehensive, hands-on training of the software at either your location or at one of our training facilities for a minimal cost.
How much does your home health agency software cost?
The cost of our software varies based on several factors including agency size, products and needs. We encourage you to contact us to discuss your interests.
I don’t have my Medicare certification yet. Can I still use your software?
Absolutely! In fact, we offer a special pricing plan just for start-up agencies. Contact us today to learn more.
What kind of training do you offer users?
Upon implementation, we will provide training to your staff online, on-site or at one of our training facilities. In addition, HEALTHCAREfirst Implementation Representatives will provide regular check-ins and on-call availability to help answer any questions, large or small.
What kind of support do you offer users?
We offer a variety of ways our customers can access support including telephone support, online support question submissions and chat. Our telephone support line is available 24 hours in case of an emergency.
What kind of education do you offer users?
HEALTHCAREfirst offers several options for education: including (1) onsite training whereby a trainer can come to your agency to perform training with your staff, (2) classroom training whereby your agency can send staff to one of our HEALTHCAREfirst University classes. We also offer a third option, which is web based training for start-up agencies or web based supplemental training for staff. Web based training events are recorded so that they can be accessed at any time by your staff. Or they can always attend a live web session conducted periodically with one of the HEALTHCAREfirst trainers.
Want to learn more?
Interested in learning more about HEALTHCAREfirst? Want to learn how our innovative solutions can help your home health or hospice agency? Just have a question? Contact us today!
The support we received during our transition to HEALTHCAREfirst and after has been excellent. They are responsive, courteous, and knowledgeable.”
Hospice of the Rock River Valley