Organizations that report on both components of the HQRP have a piece of the puzzle that many of their competitors may lack—the insight to improve performance. With this competitive advantage, it’s critical to look for opportunities to improve both satisfaction and quality.

Start by finding ways your organization can have a more holistic view. We recommend capturing both Hospice CAHPS and HIS data, while also incorporating clinician-level reporting and measuring progress with side-by-side comparisons.

Seem like a lot of work? Well, it doesn’t have to be. HEALTHCAREfirst’s Hospice CAHPS and Quality Actionboards (QABS) does just that. With easy-to-interpret performance categories and individual scorecards, clinicians, locations or teams are able to access their individual performance, compare it with others, and identify opportunities for improvement.

Here are five benefits of using this approach to HQRP management:

1. One complete scorecard = one complete view of performance.

HEALTHCAREfirst’s scorecards integrate results from multiple sources—providing you with one simple report with a comprehensive view of performance.

2. Not just reports. Actionable reports.

When clinicians, locations or teams receive reports, they highlight specific opportunities to target for improvement.

3. Relevant and powerful analysis.

With state and national benchmarks, organizations can get a complete picture of how to best improve patient care.

4. Infection and incident metrics.

Avoidable Events Actionboards allow organizations to track and trend patient infections and incident metrics.

5. Access to hospice comparison summaries and scorecards.

With QABS, organizations can access a user-friendly way to analyze and compare performance—internally and externally.

To recap

Being able to connect Hospice CAHPS and HIS data is key to running your organization successfully. Leverage HEALTHCAREfirst services to achieve a more holistic view of your patients, so you can improve not only their quality of care but their satisfaction too.

Want to learn more about how QABS can help your organization improve? Let’s talk.


The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.