HEALTHCAREfirst‘s Deyta, LLC, an industry leader in hospice and home healthcare satisfaction and quality measurement, is excited to announce the 2012 HHCAHPS Honors recipients. HHCAHPS Honors is a program that recognizes home healthcare agencies providing the best patient experience.
Established by Deyta, this prestigious annual honor recognizes the top 20 percent of agencies that continuously provide the highest level of satisfaction through care as measured from the patient’s point of view. The 2012 HHCAHPS Honors recipients are the highest performing agencies ranked by analyzing satisfaction measures covering both performance and improvement of care over a 12-month period.
“The HHCAHPS Honors™ defines a new standard of excellence in the patient experience for home health agencies,” said Bill Bassett, Deyta’s Vice President of Home Health. “Identifying the top-performers in the home health industry is our way of recognizing HHAs that are dedicated to providing high quality of care in a patient-centric approach. The resulting patient experience is a key driver of ongoing patient and agency success.”
Deyta used the HHCAHPS survey results from more than 1,800 home health agencies contained in its HHCAHPS database with an evaluation period of April 2011 to March 2012. Two domains of performance were used in the calculations covering the 19 questions that comprise the five publically reported HHCAHPS measures found on Home Health Compare. Qualifications for eligibility included those HHAs that were compliant and partnered with Deyta for the evaluation period.