Home Health & Hospice Software Users Gather From Around the Country.
I want to extend a very heartfelt and special Thank You! to each and every one of our clients who attended the 2012 User Conference San Antonio. I hope that you all went home with a wealth of knowledge and excitement about your HEALTHCAREfirst products and services.
Last week was packed full of learning opportunities and fun! Our customers had a chance to meet with other product users, discuss common issues and experiences, while building long-lasting relationships. It truly was a delight to see so many connections being made.
For those of you who were unable to attend the 2012 User Conference, here are some of the highlights of what you missed:
Vice President of Product Management, Stan Harter started the conference off on Tuesday showcasing What’s New and coming attractions for the Enterprise Edition firstHOMECARE and firstHOSPICE products, including a billing engine rewrite, visit routing/mileage optimization, a new event log/reporting tool, and so much more. Clients were thrilled to be the first to learn about these exciting new changes and the feedback was overwhelmingly positive.
The Answer Room was a huge hit! Clients enjoyed getting to meet some of the technical support representatives that they speak with on the phone and also received personal, one-on-one help with any issues or questions they had. The room was always full of customers interested in getting help, seeking advice and just saying hello.
We introduced Birds of a Feather focus group discussions this year – giving clients with similar responsibilities the opportunity to network and discuss how they use the product and what is working for them. This was a highlight of the conference for many clients. The conversation was so good that it was hard to get the discussions to stop so we could move on to the next session!
Our Surviving an Audit roundtable discussion with Julianne Haydel of Haydel Consulting, Stan Harter, VP of Product Management and Deanna Loftus, Director of Regulatory Compliance, was excellent. It provided great information and painted a real-life picture of what an audit is like and ways agencies can avoid being targeted. Our clients asked many great questions and the interaction between everyone was incredible.
Monday night, we hosted our Welcome Reception at the Hard Rock Café and watched the Fiesta River Parade go by from our balcony views. The reception gave our clients a great opportunity to get to know each other as well as the HEALTHCAREfirst staff. Between networking, meeting people, and checking out the decorated parade boats, fun was had by all!
In the next couple days, you will receive a survey via email asking for your opinion on the conference (for attendees) or why you were not able to attend (non-attendees). Please take a moment to fill this out – your feedback is vital in helping us plan for future conferences and events.
Over the coming weeks, we will be putting together a CD with recordings and handouts from the sessions. Agencies that attended the 2012 user conference will automatically receive one of these CDs in the mail. If you were not able to attend, be watching for an order form to get your copy!
The 2012 User Conference was our best yet, and we can’t wait to see what future conferences will bring! From all of us here at HEALTHCAREfirst, thanks for being our customer!