By providing an exceptional bereavement services program, as a hospice, you have an opportunity to further reinforce your mission and strengthen the likelihood that bereaved clients will become advocates of your work within your community. A first step to understanding the impact of your program is to measure and benchmark client engagement and satisfaction. This can be accomplished by sending bereavement surveys. However, with all of the other obligations hospices have, it’s not always easy to manage this process.
Here are some reasons why smart hospices work with a survey vendor to manage their bereavement surveys:
More easily measure engagement and interaction with bereavement surveys
Simply collecting bereavement survey data isn’t enough. When you work with a survey vendor, you have access to tools that will help you identify key drivers of engagement and satisfaction. You will understand how your program is working, what you can do to improve, and what services you should continue to grow. Survey vendors provide a wide variety of analytics, reports, and benchmarks. These give you a consistent assessment of your bereavement services that you can incorporate into your ongoing QAPI program.
Save time and resources
Working with a bereavement survey vendor streamlines the survey administration, data collection, and analysis process. It also frees up your team’s time to focus on what matters most – providing compassionate care to hospice patients and their loved ones.
Gain even greater insight into your bereavement program
Some vendors, like HEALTHCAREfirst, go beyond normal bereavement survey questions. For example, our Hospice Grief Support Services (HGSS) survey includes supplemental questions consistent with the Hospice CAHPS survey, such as “Would You Recommend” and “Emotional Support After Death.” This allows you to easily compare results across the continuum of hospice care. Additionally, we include fully transcribed comments and verbatim comment reporting grouped by type. This gives your hospice complete insight into the client experience and enables you to respond to comments quickly.
In summary, using a well-designed bereavement survey will give you important insight into how your program is working. It should be an integral component of managing operations because it helps you better serve your bereaved clients. It also demonstrates your commitment to providing quality, compassionate care. If your hospice is interested in learning more about our HGSS survey and it can help improve your bereavement program, let us know.
The HEALTHCAREfirst Difference
HEALTHCAREfirst has an entire suite of comprehensive hospice quality management solutions that enable your hospice implement a data-driven approach to managing your QAPI program. Our solutions alleviate administrative burdens and allow you to analyze performance from many perspectives to drive meaningful improvement. More hospices choose us because of our incredible combination of experience, value, and service.