Administering a hospice bereavement program is a requirement by Medicare. However, it’s not a requirement to collect and analyze feedback on your program. But don’t think that means you shouldn’t do it! The most successful hospices know that it’s something that every agency should do to improve bereavement services and provide the best care possible.
How can I improve my bereavement services?
One of the most important things to do is to conduct a bereavement satisfaction survey. This is important because it allows you to collect and analyze information to drive your improvement efforts. Through surveys, you gain valuable feedback on what’s working and what’s not.
Collecting and analyzing survey data allows you to measure the engagement and interaction with your bereavement program. You can use this information to improve bereavement services with low engagement and/or satisfaction. It also provides insight into where you’re succeeding. In those instances, you could consider expanding those bereavement services.
Additionally, bereavement survey results can often reveal important insights into other areas of operation. This information can empower you to make better decisions for your agency as well as your patients and their families.
Taking action on the feedback received from your surveys can help you improve bereavement services, improve satisfaction, and offer a high quality experience. You also reinforce the unique mission of hospice to care for both the patient and their loved ones.
What type of data should I collect?
Using HEALTHCAREfirst’s Hospice Grief Support Services (HGSS) survey, you can gain valuable feedback and improve bereavement services through:
- User-friendly reporting that includes quality dashboards and a comprehensive suite of reports with client-level drilldown so you can dive deeper into your data and discover how to best care for your clients.
- Meaningful benchmarking with state, national, and peer group level benchmarks that help you compare your program’s success against your peers.
- Comparative analysis based on your agency’s hierarchy so you can easily track and trend performance across your organization.
The HEALTHCAREfirst Difference
We can help your hospice maximize the value of your bereavement program with our HGSS survey program. To learn how you can leverage the HGSS survey to improve bereavement services and best serve your clients, contact us today.