Med-Staff Home Health Agency Owner David Tharenos on HEALTHCAREfirst’s EHR Software & Billing Services
When I first started my business [Med-Staff] and started looking for a point of care system, I talked to many companies. I chose HEALTHCAREfirst because they offered the suite of products and services that I needed to successfully start my business. At that time, they were just a vendor providing a service for a fee. But over the years, I have developed a good relationship with them and they are not just another vendor anymore. They are my business partner because they are as invested in my future as much as I am.
On the software: Paperwork is key to timely reimbursements and without HEALTHCAREfirst’s point of care system, firstHOMECARE, we would be stumbling to meet deadlines. The system is very efficient for our people to use and they can use it anywhere – in the patient’s home, at their home, or at the office – and the paperwork gets in on time. Our clinicians are very happy with the software and we are able to get paid timely, so that makes me happy.
On the billing services: About a year ago, we realized that we were not capturing the revenue that an agency of our size should be generating, so we called HEALTHCAREfirst. We told them about our problems and asked them to help us dig deeper to help us discover the cause. They called me back a few days later and they said they had found the problem – and it was substantial. Not only did they provide me with answers, they gave me a resolution. They stepped right in and went back over a year to recover quite a bit of money for me. By allowing them to take over our billing functions, they have gotten us back on track and have increased our cash flow – and the back office support is fantastic!
I recommend HEALTHCAREfirst because they make me feel like I am the biggest client they have. I know I am a small company, but through their professionalism, I can rely on them to bring me up to par with other companies. It is a very dynamic industry we are in, and it changes constantly. I would need a full-time person just to keep up with the changes in Medicare regulations alone. HEALTHCAREfirst takes care of that for me. They are not just a vendor to me, they are a valued business partner. About a year from now, I’m planning to open up another agency and HEALTHCAREfirst will be the first phone
Med-Staff began in 1986 as a supplemental staffing company for Hospitals and Nursing Homes. At the time, they were the second company of its kind in St. Louis, MO. Today, Med-Staff is a collection of diverse companies serving a growing healthcare field. They have been an innovator in creating programs for Home Health, Pediatrics, and Behavioral Health programs, providing a unique group of skills and specialties created for the biggest Medicaid and Medicare Health Maintenance Organizations in Missouri. More than 30 years later, Med-Staff maintains a strong reputation for providing quality care.