Managing a successful hospice agency is no simple task. It involves many processes aimed at streamlining workflow, effectively managing employees, accurately and securely completing paperwork, all while providing patients and their loved ones with the highest quality of care. With so many elements involved, it can be easy to become overwhelmed. However, when you partner with a vendor that offers integrated hospice management solutions to help manage your agency,Continue Reading
While many home health agencies work hard to improve HHCAHPS survey scores, they should also focus on techniques to improve their HHCAHPS survey response rate.
As a HHCAHPS survey provider, we are often asked, “How many responses do I need?” CMS requires at least 20 completed surveys per reporting period for public reporting on Home Health Compare.
As anticipated, today CMS launched Hospice Compare, a website that reports information on hospices that enables patients, family members, and health care providers to learn more about the quality of care each hospice provides. Utilizing CMS’ official Hospice Compare datasets, Hospices can be evaluated based on quality indicators such as the percentage of patients checked for pain or percentage of patients asked about preferences for life-sustaining treatment.Continue Reading
Hospice CAHPS Vendor Selection: Choose wisely.
The Hospice CAHPS Vendor Selection process is not easy. Choose a Hospice CAHPS vendor that understands the hospice industry and the challenges that you face. Find a company you can trust and that is responsive to your needs regardless of your agency’s size. Consider how long the vendor has been providing experience of care surveys to hospice agencies and evaluate their experience with other CAHPS programs.
As part of the Hospice Quality Reporting Program (HQRP), the CAHPS® Hospice survey, otherwise known as Hospice CAHPS, was developed with the intent of collecting and providing comparative quality data across all Medicare-certified hospices. The Centers for Medicare and Medicaid Services (CMS) has stated that it will seek NQF endorsement for eight Hospice CAHPS quality measures comprised of one or more questions from the Hospice CAHPS survey which may be used in the future for public reporting.Continue Reading
What is the Hospice CAHPS Survey?
Drawing heavily on questionnaires from the public domain such as the Family Evaluation of Hospice Care (FEHC), CMS implemented a CAHPS® Hospice Survey, also referred to as Hospice CAHPS, to measure the experiences that patients and their caregivers have with hospice care. The survey was developed to:
Provide a source of information from which selected measures could be publicly reported to beneficiaries and their family members as a decision aid for selection of a hospice program
Aid hospices with their internal quality improvement efforts and external benchmarking with other facilities
Provide CMS with information for monitoring the care provided
Who will receive the survey?Continue Reading
For most HHAs, HHCAHPS has been implemented for some time, and is out of sight and out of mind of your staff members. Here are three quick tips to help re-engage staff and improve your HHCAHPS program.
1 — Know the HHCAHPS Survey
Institute a standard practice to have your staff periodically read the survey so that the questions stay fresh in their mind,
Centers for Medicare and Medicaid Services (CMS) recently released the FY2018 Hospice Proposed Rule. The rule proposes that the overall payments for Hospice providers increase by 1% ($180 Million).
Additionally, the Hospice cap amount for the 2018 cap year would be $28,689.04. In addition to the cap and payment updates, the rule solicits comments regarding the source(s) of clinical information for certifying terminal illness and proposes changes to the Hospice Quality Reporting Program,
Home health care agencies must balance effective patient services with efficient, sound business principles. Trying to maintain all aspects associated with managing a HHA can be overwhelming. However, utilizing software and services developed and supported by people who understand the challenges of running an agency can help you streamline your processes and home health agency workflow so you can put patients before paperwork.Continue Reading
HHCAHPS Honors recognizes home health agencies providing the best patient experiences
Springfield, Missouri – November 1, 2016 – HEALTHCAREfirst, the leading provider of Web-based home health and hospice software, billing and coding services, and advanced analytics, recently announced the 2016 HHCAHPS Honors Recipients, a prominent program recognizing home health agencies that provide the highest level of quality as measured from the patient’s point of view.