With HEALTHCAREfirst, one agency found more than just coding clarity

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When Addison County Home Care and Hospice went in search of outsourced coding, they ended up with an expert level solution for not just coding―but also PDGM prep, OASIS, and customer service that is second to none.

Deb Wesley, CEO and Vice President of Clinical Services at Addison County Home Health & Hospice, had one challenge: coding. Addison was growing, and of all the things they were taking on, Wesley knew they would not be able to self-sustain while handling the coding in-house. OASIS? They could learn that. But coding needed to be outsourced so that more time could be dedicated to patients.

Not really knowing what they needed, she began touching base with several agencies, testing vendors against one another. Only one of these vendors had a grasp on coding that went well beyond the others—HEALTHCAREfirst. They understood that the importance of coding wasn’t just accuracy and compliance, but that it also removed the obstacle between Addison and its patients. To this day, Addison works one-on-one with the same team that worked through their initial testing. And Addison soon learned that HEALTHCAREfirst would streamline much more than their coding processes.

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