HEALTHCAREfirst Introduces “Solution Suite”

Home Care Technology Report, February 24, 2016

Coordinating the efforts of six different technology vendors may soon be a thing of the past for clients of Springfield, Missouri-based healthcare at home software and services provider HEALTHCAREfirst. The company has assembled all of its products and services into a bundle that it will be calling its “Solution Suite.” The pricing model will change as well, with a single monthly payment for the bundle instead of separate charges for each component.

We spoke with CEO Bobby Robertson about what may be a first-of-its-kind offering.

“This idea has been in the works for a number of years,” he began, “in response to a list of needs we saw. In our space, we compete with software companies, coding companies, billing services companies, analytics companies, and connectivity companies because we offer all of these things too. In the software arena, we have been selling features and functionality. Certainly, we do things better than some others, and some do things better than us. What we realized is that that narrow focus blurs the concept that what we are really supposed to do for our customers is provide a value.

“So we backed up and asked ourselves…What are the most important things that keep our customers up at night?”

Robertson and company decided that it boils down to three issues:

  • Profit – HHAs are being squeezed from top and bottom; costs are up, and pay rates are down.
  • Regulatory compliance – Auditors are looking over their shoulder all the time, trying to find honest mistakes that they can call fraud and impose monetary penalties.
  • Referrals – Reputation within the community has a direct impact on referrals and census.

Robertson outlined the ways “Solution Suite” addresses each of the identified issues. (click to read full article)