HHCAHPS Honors is a prestigious annual review recognizes home health agencies that continuously provide quality care as measured from the patient’s point of view. HHCAHPS Honors acknowledges the highest performing agencies by analyzing the performance of Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) satisfaction measures.
HHCAHPS Honors defines a new standard of excellence in the patient experience for home health agencies. Identifying the top-performers is our way of recognizing HHAs that are dedicated to providing high quality of care in a patient-centric approach. The resulting patient experience is a key driver of ongoing patient and agency success.
Award recipients are identified by evaluating performance on a set of nineteen satisfaction indicator measures. Individual agency performance scores were aggregated for the evaluation period and were compared on a question-by-question basis to a national average score calculated from partnering home health agencies contained in HEALTHCAREfirst‘s HHCAHPS database. HHCAHPS Honors recipients include those agencies scoring above the HEALTHCAREfirst National Average on at least 85%, or seventeen, of the evaluated questions.
HEALTHCAREfirst holds a special recognition, HHCAHPS Honors Elite, to honor home health agencies scoring above the HEALTHCAREfirst National Average on 100%, or all nineteen, of the evaluated questions.
*HEALTHCAREfirst recognizes that only CMS published results are official and does not intend to assert the superiority of one home health agency over another, but rather to recognize top performing home health agencies for their hard work and dedication.
Interested in learning how your agency can make this list of distinguished home health agencies? Contact Us to learn how our HHCAHPS program can help you turn low patient satisfaction scores into success stories.