Home Health + Hospice Testimonials

We are an agency that specializes in Home Health, Hospice, & Nurse Practitioner-driven Palliative Care. Upon beginning operations, we were committed to implementing electronic recordkeeping from day one. Certainly, two key factors were functionality and cost. After reviewing several products, we were sold on HEALTHCAREfirst! It provided everything we needed for all three lines of operations. It’s also Webbased, user-friendly, and extremely cost effective. Since implementing, we have also found the training and staff of HEALTHCAREfirst to be very helpful!”

Jeff, Paradigm Living Concepts
I highly recommend HEALTHCAREfirst to those agencies seeking to improve clinical documentation, chart accuracy, and improve cash flow. A year after implementation, our documentation has improved because the notes lead the clinical staff to answer questions they may have overlooked on paper notes and most importantly they complete the documentation in the home or immediately after the visit. Our A/R days have decreased significantly, which has led to much improved cash flow.
David, Manager, Ballinger Home Health and Hospice
We’ve been with HEALTHCAREfirst for almost seven years and we have no doubt that this is the best! They have a built-in OASIS scrubber that alerts us and the clinician if there is a discrepancy in charting. We receive alerts on anything that needs addressed or is untimely. They do our Medicare, Medicaid and commercial insurance billing for us and send us a weekly report. They manage our HHCAHPS and I don’t even have to upload anything, it is automatic. They send us notices of any bad reports so we can stay on top of it. Thank you HEALTHCAREfirst for all you do for us!
Carol Robles, Administrator, Hearts with Integrity
I recommend HEALTHCAREfirst because they make me feel like I am the biggest client they have. I know I am a small company, but through their professionalism, I can rely on them to bring me up to par with other companies. It is a very dynamic industry we are in, and it changes constantly. I would need a full-time person just to keep up with the changes in Medicare regulations alone. HEALTHCAREfirst takes care of that for me. They are not just a vendor to me, they are a valued business partner.
David, Med-Staff

HEALTHCAREfirst has been very responsive in creating easy-to-use solutions to the many changes in healthcare compliance and regulations. I don’t worry when new requirements come along because I know this vendor will help us with a timely release of necessary changes to the software.

Lynette, Serenity Hospice and Home
If you are looking for an affordable, easy to learn, Web- based EMR that has almost all the bells and whistles on your want list, I would highly recommend you look at this program. It is easy to teach. It is easy to use. Our state surveyors love the updated care plan with every nurse note. It has built in flexibility to allow for agency specific needs by the use of templates that you can embed into notes. It also allows us to upload the consents, advanced directives, pharmacy reviews and anything specific to a patient. This creates a true EMR.
Pam, Front Range Hospice & Palliative Care

HEALTHCAREfirst is very proactive with preparations for new and upcoming changes and requirements in homecare. They have done an exceptional job of ensuring that new COP requirements are incorporated into the patient health records and OASIS documents. They offer webinars and trainings to keep their clients informed and up to date with these changes. Their customer service and IT staff are available for any problems or questions that arise.

Kala, Administrator, Hospital & Health Care
We have been with HEALTHCAREfirst since 2015. I would highly recommend this software to any home health agency looking for electronic health records. The training we received was great and we had great support staff to work with. We never had a question that they could not answer. Each day we learn something new that will make us more efficient.
Jo, Patient Care, Guthrie County Public Health
We have been using HEALTHCAREfirst since 2008. The ever changing Medicare requirements led us to start looking for electronic clinical documentation. We actually went from paper notes to electronic documentation. It is very user friendly and does not take long to learn at all. We like the fact that we can “chat” to ask questions or have something fixed. We are a free standing non profit hospice, so every penny has to be spent wisely. We made an excellent choice with HEALTHCAREfirst.
Michelle, Hospice of Limestone County