Learn how our Hospice CAHPS Program can help you turn low caregiver satisfaction scores into success stories.

Hospice Honors Program

The Hospice Honors is a landmark compilation of hospices providing the best patient and caregiver experience.
This prestigious annual review recognizes hospices that continuously provide the highest level of quality as
measured from the caregiver’s point of view.

Hospice Honors acknowledges high performing agencies by analyzing performance of Hospice CAHPS quality measures. The awards are an exclusive recognition for hospices that have selected HEALTHCAREfirst as their hospice survey partner.

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2019 – September 2020. In order to receive the award, hospices must be currently partnering with HEALTHCAREfirst and must have had at least one complete* survey returned in each quarter of the evaluation period. HEALTHCAREfirst identified award recipients by evaluating performance on a set of twenty‐four quality indicator measures.

Individual hospice performance scores were aggregated from all surveys with a final survey status of complete for the evaluation period and were compared on a question‐by‐question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CAHPS database.

* For a survey to be identified as complete, the decedent/caregiver must have been eligible to be surveyed according to eligibility criteria outlined in the CAHPS® Hospice Survey Quality Assurance Guidelines. The survey must have been administered according to CAHPS® Hospice Survey protocol and returned to HEALTHCAREfirst within 42‐days of the initial mailing with a response to at least 50% of the questions that are applicable for all survey respondents. (Questions 1‐4, 6‐13, 16, 17, 21, 24, 26, 28, 30‐32 and 35‐47).

Do you need to improve your hospice CAHPS survey response rate? Here’s how!

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