Hospice of the Chesapeake Describes How HEALTHCAREfirst Helped Them Grow Their Hospice Bereavement and Counseling Programs

(Louisville, KY) February 26, 2014 – HEALTHCAREfirst‘s Deyta, LLC announced today the release of a customer success story on how the Hospice of the Chesapeake’s Bereavement Program Flourishes by Leveraging HEALTHCAREfirst‘s Smart Solution. The story focuses on Chesapeake’s use of HEALTHCAREfirst‘s Hospice Bereavement & Counseling Management solution to manage their hospice and community bereavement program more efficiently and with better results.

Karen Frank, Director of the Hospice of the Chesapeake Life Center comments on their old methods for managing bereavement services, “It wasn’t working. It took us days to get mailers out, and with a counseling client base of more than 850 individuals, tracking all of that information was unmanageable. We knew there had to be a better way.”

Hospice of the Chesapeake found a better way with HEALTHCAREfirst. The Bereavement & Counseling Management system was collaboratively designed in conjunction with astute bereavement program leaders to create a one-stop solution for effectively managing bereavement programs. When Hospice of the Chesapeake purchased HEALTHCAREfirst‘s Hospice Bereavement & Counseling Management solution, they immediately saw time savings. “It takes us two hours to do a mailing instead of two days,” says Frank. “Because of the Bereavement solution, our client management team can look at our client list from anywhere, expediting the administrative work associated with providing service and fulfilling Hospice of the Chesapeake’s mission.”

HEALTHCAREfirst‘s Bereavement & Counseling Management solution includes full bereavement and counseling management using Actionboards, reports and customizable letters to ensure compliance. With a large client base that includes 50% community clients, it is essential to be able to electronically document and manage cases. And because Hospice of the Chesapeake uses interns and fellows to provide counseling services, it is critical that the documentation be complete and accessible to everyone with the appropriate credentials, which HEALTHCAREfirst‘s Bereavement & Counseling Management solution easily accommodates.

“Now we’re able to see about 23% more clients per year, and contact almost 40% more families per year. In addition, we can send a sympathy card the day after a death. That makes a difference to the families,” says Frank.

The benefits of using HEALTHCAREfirst‘s Hospice Bereavement Management solution have yielded terrific gains for Hospice of the Chesapeake. They have been able to expand operations even in the midst of reimbursement cuts, bringing in 30% more revenue in 2013 than they did in 2012. That growth has prompted a rebranding of the bereavement program and made it possible to expand Hospice of the Chesapeake’s mission to offer a variety of support services and education to grieving individuals and to the professional community.

HEALTHCAREfirst will be demonstrating the Bereavement & Counseling Management solution for hospices in March at the NHPCO‘s Management and Leadership Conference (insert link), Booth 727 at the Gaylord National Resort and Convention Center.