With increased transparency to the public eye, hospices have an even greater incentive for hospice quality performance improvement, as well as an opportunity to shine in a competitive market. Here are three essential tips that you can use for hospice quality performance improvement.

1. Utilize Any & All Available Hospice Quality Performance Improvement Reporting Data

It is essential for hospices to really understand the data that is available to you and utilize all that you can to make better decisions for performance improvement. This data includes:

Hospice Item Set (HIS)-Based Measures

  • National averages
  • CASPER reports
  • Vendor or EMR reports
  • Internal reports and comparisons

Hospice CAHPS-Based Measures

  • National averages
  • Survey vendor reports
  • Internal reports & comparisons

Now that Hospice CAHPS-based measures are included in Hospice Compare, all the above information provides good, detailed data that you can incorporate into your QAPI program to develop performance improvement projects.

2. Go Beyond Compliance Requirements

One of the most critical needs that hospices have when it comes to having a robust hospice quality reporting program is true, in-depth data analysis. This can be achieved by drilling down into data, going beyond the CCN-level score, and really understanding what’s driving your performance. Having the ability to drill down and look at results reported by both discharge date and admission date is key to getting to the core of operations.

3. Work with a Proven Vendor

It is important to work with a proven vendor that offers detailed hospice agency analytics and a complete suite of reports that enables you to quickly identify the key drivers of your performance. Additionally, vendor reporting allows you the ability to track and trend your performance so that you can proactively address issues and continue to improve.

The HEALTHCAREfirst Difference

HEALTHCAREfirst provides industry leading, patient-level quality improvement solutions for hospice including Hospice CAHPS survey administration and advanced hospice quality analytics. We offer systems, services, and support for data-driven management of operations and improved quality of patient care while simplifying compliance with regulatory requirements. Want to learn more? Contact us to speak with one of our hospice quality experts to discover which solutions will work best for you.