Leveraging your CAHPS data to enhance overall performance

When it comes to enhancing your home health or hospice’s performance, data matters. But if you don’t know how to use that data, you can be missing out on opportunities. The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Hospice Survey was created to measure the patient experience within Medicare-certified organizations. But, it’s more than just another CMS requirement. CAHPS data was designed to collect and evaluate your organization’s performance.

Tackle performance obstacles with The CAHPS Top 5 Report

When it comes to analyzing CAHPS survey results, home health and hospice organizations share similar struggles. Common questions providers tend to ask when reviewing their results include:

1. How do I improve my organization’s scores?
2. What areas should I address?
3. How do I determine what to prioritize?

To answer these questions and more, we created a complete program, with a new Top 5 Report. The CAHPS Top 5 Report was developed to help you better understand your scores. In addition, the report helps identify which measures are the most advantageous for you to address as part of your QAPI programs.

Get the competitive advantage with advanced reporting tools

The right tools can make all the difference. This is especially true when it comes to understanding and analyzing your data. That’s why it’s important to look for reporting tools that are approved and used by home health and hospice experts, like HEALTHCAREfirst. Our survey program gives providers, like you, direction and even allows you to set up consultations to discuss the survey data collected. In addition, our robust reports are designed by experts and tailored to your needs. Some of the benefits our complete survey program offers are:

  • Easy-to-interpret results to empower users
  • Real-time access to results as they are processed
  • Customized reporting hierarchy
  • Comparative reporting
  • Patient-level drill-down menu
  • Verbatim comment reporting with email alert notifications
  • Easy exporting to Excel
  • Role-based user security

Let us be your trusted partner

We have one goal: to make your organization successful. Using tools, expertise, and experience, we can help your organization surpass performance expectations. Because when it comes to data, we understand the numbers. We know what they mean, and how you can use them to your advantage. If you’re overwhelmed with CAHPS data and/or don’t know how to put it into action, we can help. We’re here to guide you toward better performance and optimized patient care. With exclusive tools and
advanced technology, we’re helping our customers to differentiate themselves in the market.

Read the eBook to learn more about The Top 5 Report and our CAHPS survey program.