In this episode of The Post-Acute POV, Lavin Graviss, VP of Service Delivery at HEALTHCAREfirst, sits down with Joanna Rayford. Joanna is the Director of Home Health Care at Providence Medical Center and joins Lavin to discuss the benefits of CAHPS reporting. With the ability to drill down by clinicians or patients, she discusses how HEALTHCAREfirst services allows her organization to identify areas for improvement. Listen in to hear how her organization leverages Hospice CAHPS reporting to get better insight into their quality scores.
- Learn more about HEALTHCAREfirst services at https://www.healthcarefirst.com/
- For more information on Providence Medical Center, please visit: https://www.providencemedical.com/
- Listen to more episodes from The Post-Acute POV at matrixcare.com/podcast/
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