CAHPS survey programs for home health and hospice

Get the most out of your data and elevate the care you provide

HEALTHCAREfirst’s RCM, coding and clinical documentation review services are now integrated with MatrixCare, expanding our suite of solutions and services for home health and hospice providers.

Providing a quality care experience is essential to your organization’s success. But knowing how and where you need to improve isn’t always apparent. Our CAHPS program for home health and hospice helps simplify compliance and delivers actionable clinical insights that improve quality and performance — giving your staff more time to focus on patients.

Our comprehensive reports and verbatim comment reporting let you monitor and analyze performance across all quality measures to identify opportunities for improvement. With extensive drilldown and comparative analyses, you can uncover key factors influencing performance. And with multiple quality assurance checkpoints that facilitate compliance, you can feel confident that essential quality indicators aren’t overlooked.

How we can help:

  • Fully transcribed comments and verbatim commentary provides the greatest insight into what your patients are honestly saying
  • Alert system that immediately notifies you of any negative or serious comments so you can quickly act
  • Comprehensive dashboards and reports with national benchmarks and publicly reported survey results help you pinpoint areas of success and opportunities to improve

And, with measurement changes to HHCAHPS, survey responses, and how you address the issues and pain points outlined in the results, are a major factor in how you get paid for the care you provide. A full 30% of your HHVBP score is based on these survey responses which ultimately leads to higher reimbursement, more revenue and improved Star ratings.

We also offer a bereavement survey program, including our Hospice Grief Support Services (HGSS) survey, which provides valuable feedback hospice providers can use to better serve patients and their loved ones.

CAHPS honors award program

For more than 10 years, HEALTHCAREfirst has recognized home health and hospice agencies that continuously go above and beyond in providing high-quality care for patients and compassionate caregiver experiences. The award acknowledges the highest performing agencies by analyzing the performance of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction and quality measures.

Partnering with you for better healthcare

Trust the experts at HEALTHCAREfirst to help you accelerate reimbursement, maximize cash flow, reduce risk of denials and go beyond compliance for CAHPS surveys.