Why Choose HEALTHCAREfirst

Helping our customers put patients before paperwork since 1992!

Schedule Consultation

 

It all started nearly 25 years ago with a vision to deliver innovative, easy-to-use, and affordable solutions that allow home health and hospice agencies to put patients before paperwork. That vision has never changed.

We’re not like everybody else.

As our desire to help our customers focus on their patients continues to grow, we have evolved from “just another software company” to a full-service provider of complete solutions and services for home health and hospice agencies nationwide. From coding and billing services to advanced analytics, we continue to innovate and mature, establishing ourselves as the first choice solutions provider for home health and hospice. No other company can offer the breadth of solutions and expertise that we can.

We work hand-in-hand with more than 4,000 agencies like yours to understand your needs and deliver the solutions you need to succeed. We work hard to ensure that our customers succeed through superior patient care, better efficiency, improved compliance and optimized revenue cycle management. That’s why thousands of home health and hospice providers trust HEALTHCAREfirst each and every day to get their work done and stay ahead of the competition.

Our people.

HEALTHCAREfirst’s team is growing quickly to support our customers around the country. We work fast and hard, responding to our customers’ needs through great development, research, customer support, and service. We promote teamwork to achieve the highest level of innovation in a challenging and rewarding work environment. Our core values reflect our notion that we are all on the same team, with the same goal of giving our customers what they need, when they need it.

FAQ

What types of products & services do you offer home health and hospice agencies?

HEALTHCAREfirst offers industry-leading software and services for home health and hospice agencies. This includes cloud-based EHR software, billing and coding services, advanced analytics, and CAHPS surveys. We work hand-in-hand with more than 4,000 agencies every day to understand their unique needs and we deliver innovative, easy-to-use, affordable solutions that help them overcome their challenges and drive success.

How long does it take to get up & running on your software?

We know that you rely heavily on your software and making a change can be scary, but it doesn’t have to be. As a new HEALTHCAREfirst customer, you are assigned a dedicated implementation  team that works closely with your agency to thoroughly understand your processes, challenges, and goals. We follow a proven implementation process where we do most of the heavy lifting, including free data conversion from your old system. Our process not only gets you started quickly, but it ensures user adoption and ongoing success with our software.

What upfront costs are involved in purchasing your home health agency software or hospice agency software?

Unlike many other software applications, there are no upfront costs or implementation fees involved with our software.

How much does your home health software and hospice software cost?

The cost of our software includes unlimited users and is based on agency size. We encourage you to contact us to discuss pricing in more detail.

I don't have my Medicare certification yet. Can I still use your software?

Absolutely! In fact, we offer a special pricing plan just for start-up agencies. Contact us today to learn more.

What kind of training do you offer users?

Upon implementation, we will provide training for your staff online, at your location, or at one of our HEALTHCAREfirst training facilities. Following implementation, you will have access to support 24/7/365 and will receive regular check-in calls from a dedicated Client Success Manager. In addition, you will have unlimited access to our educational materials that cover product enhancements, industry changes, best practices, and tips for success.

What kind of support do you offer users?

We offer a variety of ways for our customers to access support including telephone support, email, online support questione submission, and chat. Our telephone support line is available 24 hours in case of an emergency.

What kind of education do you offer users?

HEALTHCAREfirst offers several options for education including: (1) onsite training whereby a trainer can come to your agency to perform training with your staff, (2) classroom training whereby your agency can send staff to one of our HEALTHCAREfirst training facilities, or (3) recorded Web-based training events that are accessible at any time from anywhere. We also regularly offer ongoing live webinars to cover product enhancements, industry changes, best practices, and tips for success.

I want to learn more about your products and services. How do I contact you?

We would love to share more information about our products and services. Simply let us know by submitting a request through our website or call us at 800-841-6095.

Want to learn more?

Interested in learning more about HEALTHCAREfirst? Want to learn how our innovative solutions can help your home health or hospice agency? Just have a question? Contact us today!

SCHEDULE CONSULTATION