The CAHPS hospice survey mandated by CMS is vital to your agency’s success. The survey determines your Star rating, which is publicly posted on Medicare’s Care Compare website so that families and referral sources looking for hospice care can make an informed choice. To keep your agency competitive, it’s important to have a clear understanding of the do’s and don’ts of the survey process, as well as some tips for improving your agency’s scores.
From bedside nurses and operational leaders to OASIS, billing and coding experts, the team at HEALTHCAREfirst has been in your shoes, working in many of the roles within home health and hospice agencies. Ronda Howard, Vice President, Revenue Cycle and CAHPS at HEALTHCAREfirst is one of them.
To gauge the effectiveness of revenue cycle management (RCM), hospices need to manage five key performance indicators (KPIs). These KPIs are linked to cash collection, including measurements of the speed and accuracy of payments, as well as any issues that could lead to claims denials. That’s why monitoring these KPIs helps hospices avoid the most common RCM pitfalls.
Among the various methods home health and hospice agencies can use to gain insights from patients and caregivers, surveys can
Choosing the right RCM partner for your home health or hospice agency Jeremy Crow, PMP, director of revenue cycle services
With all the unknowns home health agencies have faced due to PDGM and COVID-19, one thing has been made clear and that is: times are changing. Although PDGM was mandated in the 2016 Cures Act, it wasn’t implemented until January 1, 2020.
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