Learn why more home health and hospice agencies choose us and experience the HEALTHCAREfirst difference.
Previous recordings
HEALTHCAREfirst offers a wide variety of educational webinars to keep you informed. Click here to access a complete list of webinar recordings and handouts.
Webinars listed are for informational purposes only and are not intended to be, and should not be construed as, legal advice. HEALTHCAREfirst strongly recommends that each agency consult with counsel of its own choosing for legal advice in any of these matters.
Ronda Howard knows how your RCM should work
From bedside nurses and operational leaders to OASIS, billing and coding experts, the team at HEALTHCAREfirst has been in your shoes, working in many of the roles within home health and hospice agencies. Ronda Howard, Vice President, Revenue Cycle and CAHPS at HEALTHCAREfirst is one of them.
5 KPIs hospices can use to evaluate RCM
To gauge the effectiveness of revenue cycle management (RCM), hospices need to manage five key performance indicators (KPIs). These KPIs are linked to cash collection, including measurements of the speed and accuracy of payments, as well as any issues that could lead to claims denials. That’s why monitoring these KPIs helps hospices avoid the most common RCM pitfalls.
Home health and hospice payments depend on quality coding and documentation
Accurate coding and documentation have always been essential to plans of care and patient outcomes. But in recent years, the home health and hospice industry has undergone major regulatory changes. The patient-driven groupings model (PDGM),
Surveys point the way to better home health and hospice care
Among the various methods home health and hospice agencies can use to gain insights from patients and caregivers, surveys can be one of the most effective. But many consider surveys like CAHPS simply a means
Revenue round-up download: Eliminate revenue loss from No-pay RAP and beyond.
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Choosing the right RCM partner for your home health or hospice agency
Choosing the right RCM partner for your home health or hospice agency Jeremy Crow, PMP, director of revenue cycle services at HEALTHCAREfirst A year has passed since one of the most significant changes to payment
FHCA (Florida Health Care Association)
Florida Health Care Association hosts the premier conference for long-term care professionals in the state. As our attendees continue to serve on the frontline of the COVID-19 pandemic, our priority remains on keeping everyone safe while still providing vital information and education on emerging long-term care topics and trends.
Why HEALTHCAREfirst? Hear what our customers have to say!
Watch the video and see why organizations rely on HEALTHCAREfirst.
The Right Stuff: Choosing the right RCM partner for your home health or hospice agency
A year has passed since one of the most significant changes to payment models in decades took effect—and, 11 months into the COVID-19 pandemic, home health and hospice agencies are continuing to wade through a number of challenges and economic pressures.
Hospice and palliative care in a COVID-19 world with Edo Banach, President and CEO, NHPCO
In this episode of the MatrixCare podcast, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Edo Banach, President and CEO of the National Hospice and Palliative Care Organization (NHPCO),
RCM support through COVID-19, PDGM, and beyond
With all the unknowns home health agencies have faced due to PDGM and COVID-19, one thing has been made clear and that is: times are changing. Although PDGM was mandated in the 2016 Cures Act, it wasn’t implemented until January 1, 2020.
The five best practices for revenue cycle management in home health and hospice thank you
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Key learnings for the intersection between PDGM and COVID-19
In a world jam-packed with COVID-19 information and communications, home health centers are looking for direction. Not only are they adapting to PDGM—the most significant change to Medicare’s payment methodology for home health services in nearly 20 years—but they are also facing strong headwinds from the unprecedented crisis, COVID-19. It’s a perfect storm.
RCM support through COVID-19, PDGM, and beyond
A conversation between Navin Gupta, Vice President, Home Care Solutions for MatrixCare and his special guest Jeremy Crow, Senior Software Executive, Information Technology Consultant, and Certified Project Manager for HEALTHCAREfirst about RCM support through COVID-19, PDGM, and beyond.
Get the most out of your CAHPS data ׀ Reaching the highest level of quality
Simply collecting and reporting patient and caregiver data cannot truly spark performance improvement efforts. To achieve quality peak performance, you really need to dig into your CAHPS data, developing strategies and action items. This allows you to focus on areas that need improvement so you can build solid, patient-centered clinical processes.
3 ways intake can prepare you for PDGM – plus our free PDGM handbook
Stressed about billing and revenue issues after PDGM implementation? All you need to know is that it all starts with intake.The intake process is the start of care, and if done with purpose, can set your organization up for optimum efficiency. Simply put: quality and accuracy up front will be critical in preventing downstream issues with billing and revenue. The key to PDGM preparedness is intake – and these are a few ways you can start transforming your process.
3 big billing mistakes in home health
With PDGM implementation right around the corner, it’s important that agencies understand home health billing basics to reduce errors – as they can cost you a significant amount in penalties and fees. A large portion of these improper payments was likely due to mistakes. Thus, demonstrating a critical need for accurate billing.
Home health billing services
There are many reasons why your agency might choose to work with a home health billing services orhospice billing services company. Perhaps you are looking to improve reimbursements or eliminate highclaim rejections. Maybe managing billing has become just too much work and your internal team isstruggling to handle the workload. Don’t worry, however. You’re not alone!
Outsourcing Coding and Billing: Key to PDGM Success?
The upcoming Patient-Driven Groupings Model (PDGM), scheduled to take effect on January 1, 2020, will drastically alter the way home health organizations of all sizes manage operations. Among the several reasons is CMS's decision to anticipate that providers will change behaviors in order to keep payments high and cut payments 6.42 percent in order to mitigate that assumed behavior. If providers do not change behaviors to boost payments, they stand to lose that 6.42%, or more than $1 billion across the industry, once PDGM takes effect.
5 key elements to revenue cycle management in home health & hospice
Effective home health and hospice Revenue Cycle Management (RCM) allows you to maintain financial stability, so you can reinvest in growing your agency and serving your patients. Key components to a healthy revenue cycle management cycle include first pass clean claim rates, faster turnaround on claims, quick resolution of ADRs and denials, and tight follow-up and reconciliation processes. Having an effective RCM program can often be the difference between a thriving agency and one that is sinking fast.
