RCM & CAHPS Resources
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Resources
HEALTHCAREfirst is committed to keeping home health and hospice agencies informed on the latest regulatory changes, best practices, and tips for improving performance by providing additional educational resources. We’re always here to help.
6 tips to improve your CAHPS Hospice Survey scores
The CAHPS hospice survey mandated by CMS is vital to your agency’s success. The survey determines your Star rating, which is publicly posted on Medicare’s Care Compare website so that families and referral sources looking for hospice care can make an informed choice. To keep your agency competitive, it’s important to have a clear understanding of the do’s and don’ts of the survey process, as well as some tips for improving your agency’s scores.
Ronda Howard knows how your RCM should work
From bedside nurses and operational leaders to OASIS, billing and coding experts, the team at HEALTHCAREfirst has been in your shoes, working in many of the roles within home health and hospice agencies. Ronda Howard, Vice President, Revenue Cycle and CAHPS at HEALTHCAREfirst is one of them.
5 KPIs hospices can use to evaluate RCM
To gauge the effectiveness of revenue cycle management (RCM), hospices need to manage five key performance indicators (KPIs). These KPIs are linked to cash collection, including measurements of the speed and accuracy of payments, as well as any issues that could lead to claims denials. That’s why monitoring these KPIs helps hospices avoid the most common RCM pitfalls.
Surveys point the way to better home health and hospice care
Among the various methods home health and hospice agencies can use to gain insights from patients and caregivers, surveys can […]
