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6 tips to improve your CAHPS Hospice Survey scores
The CAHPS hospice survey mandated by CMS is vital to your agency’s success. The survey determines your Star rating, which is publicly posted on Medicare’s Care Compare website so that families and referral sources looking for hospice care can make an informed choice. To keep your agency competitive, it’s important to have a clear understanding of the do’s and don’ts of the survey process, as well as some tips for improving your agency’s scores.
Ronda Howard knows how your RCM should work
From bedside nurses and operational leaders to OASIS, billing and coding experts, the team at HEALTHCAREfirst has been in your shoes, working in many of the roles within home health and hospice agencies. Ronda Howard, Vice President, Revenue Cycle and CAHPS at HEALTHCAREfirst is one of them.
5 KPIs hospices can use to evaluate RCM
To gauge the effectiveness of revenue cycle management (RCM), hospices need to manage five key performance indicators (KPIs). These KPIs are linked to cash collection, including measurements of the speed and accuracy of payments, as well as any issues that could lead to claims denials. That’s why monitoring these KPIs helps hospices avoid the most common RCM pitfalls.
Home health and hospice payments depend on quality coding and documentation
Accurate coding and documentation have always been essential to plans of care and patient outcomes. But in recent years, the home health and hospice industry has undergone major regulatory changes. The patient-driven groupings model (PDGM), complex ICD-10 coding and OASIS-E have all presented significant hurdles for home health and hospice agencies and affect how they
Surveys point the way to better home health and hospice care
Among the various methods home health and hospice agencies can use to gain insights from patients and caregivers, surveys can be one of the most effective. But many consider surveys like CAHPS simply a means to meet compliance requirements and avoid penalties. Using surveys consistently, in addition to CAHPS surveys, to capture patient feedback can
Revenue round-up download: Eliminate revenue loss from No-pay RAP and beyond.
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Choosing the right RCM partner for your home health or hospice agency
Choosing the right RCM partner for your home health or hospice agency Jeremy Crow, PMP, director of revenue cycle services at HEALTHCAREfirst A year has passed since one of the most significant changes to payment models in decades took effect—and, 11 months into the COVID-19 pandemic, home health and hospice agencies are continuing to wade
FHCA (Florida Health Care Association)
Florida Health Care Association hosts the premier conference for long-term care professionals in the state. As our attendees continue to serve on the frontline of the COVID-19 pandemic, our priority remains on keeping everyone safe while still providing vital information and education on emerging long-term care topics and trends.
Why HEALTHCAREfirst? Hear what our customers have to say!
Watch the video and see why organizations rely on HEALTHCAREfirst.
The Right Stuff: Choosing the right RCM partner for your home health or hospice agency
A year has passed since one of the most significant changes to payment models in decades took effect—and, 11 months into the COVID-19 pandemic, home health and hospice agencies are continuing to wade through a number of challenges and economic pressures.
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